Customer Support Quotes


The purpose of a business is to create a customer. Peter Drucker

If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints, Jakob Nielsen

Unless you have 100% customer satisfaction, you must improve. Horst Schulze

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. Don Porter

Customer satisfaction is worthless. Customer loyalty is priceless. Jeffrey Gitomer

The goal as a company is to have customer service that is not just the best, but legendary. Sam Walton

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker

The longer you wait, the harder it is to provide outstanding customer service. Bill Davidow

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them. Kevin Stirtz

Know what your customers want most and what your company does best. Focus on where those two meet. Kevin Stirtz

It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them. David Yu

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away. Douglas A. Warner III

Treat customer support as a product. Keith Rabois

The entire customer or user experience-from raising awareness, to buying a product / taking action, to getting customer support-is going digital. Colleen Jones

The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn. Patrick Fitzgerald

Your most unhappy customers are your greatest source of learning. Bill Gates

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. Mahatma Gandhi

Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business. Kevin Smith

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. Mahatma Gandhi

Big companies, which spend tens of billions of dollars annually on 'call centers' to take orders and provide customer support, increasingly rely on speech recognition not just to handle requests for information but to process customer orders. Alex Berenson



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